The focus on providing excellent customer service is one of the distinguishing characteristics of the Delta Airlines New York Office. The office staff responds quickly and sympathetically to travelers' needs, whether they are seeking flight information, assistance with missing baggage, or travel difficulties. The performance of its New York staff reflects Delta's reputation for making training investments in customer service. Additionally, the office welcomes walk-ins, which makes it a practical substitute for tourists who would rather receive assistance in person rather than over the phone or online.